With more and more business activities being digitized, small business owners face the growing challenge of keeping up with a changing technological landscape. From website development, IAAS, cloud hosting, and app development, businesses now need to manage a host of complex tech-related tasks to remain competitive and successful. However, managing these tasks requires specialized skills, which small businesses often do not possess in-house. Hence, the best option becomes to outsource these tasks to professionals. In this article by Steve’s Computer Repair, we’ll explore a host of important tech-related tasks that small business owners can outsource to save time and resources and keep the organization healthy.

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1. Website Development and Maintenance

In 2023, any business that wants to be successful needs to have a well-functioning website, with easy navigation, an e-commerce store, and various customer service options, according to App Wrk. While there are a host of free website builders on the market, maintaining a good website involves a lot of backend work as well, such as server management, database handling, security measures, and more.

Each of these tasks is a specialized area for which a business will need to hire full-time employees. Not only will this be an expensive endeavor, but finding the right talent is a challenge of its own. A cost-effective and reliable alternative is to outsource website development and maintenance to a web development agency that has an experienced team in place to meet the growing needs of your business website.

2. IT Support and Help Desk Queries

To provide the best service to customers, a business’s internal functions need to be working smoothly. This can include having up-to-date software on all business devices, 2FA for employee login, implementing sound cybersecurity measures, and more. But, periodically, employees of the business will require tech-related assistance related to software bugs, data permissions, installation of new tools, and more. To ensure these minor tasks do not escalate into bigger problems, a reliable IT support team is needed.

While a single IT person can suffice for a team of 5-10 individuals, once the business grows, the IT helpdesk needs to grow as well, which can involve a hefty investment in infrastructure and talent, as reported by Encompass. However, the faster and more economical method to scale is to outsource IT support services. As a result, your business will have a dedicated team of IT professionals employees can reach out to in times of need and who keep your system and security measures up-to-date at all times.

3. United E-commerce Platform

When interacting with business websites, customers expect nothing less than a seamless shopping experience. Additionally, they expect the highest level of personalization possible which includes customized offers, product suggestions, and more. To meet these lofty customer demands, businesses need to use a unified e-commerce platform that serves as a single platform to manage sales, provide secure payment options, and cross-sell personalized offerings. 

Additionally, a unified e-commerce platform helps businesses save money by providing an intuitive dashboard for managing inventory, conducting data analysis, and providing on-click UI customization. Without a platform, businesses would need to hire professionals for each of these tasks, leading to longer implementation timelines and higher costs. If you’re interested in learning more about unified e-commerce tools, here is a great resource for options related to commerce.

4. Business Document Management

On an annual basis, every small business needs to adhere to filing requirements set by local, state, and federal governments. While filings can be paper-based, this method is tedious and costly. The better option is to use a document management tool or a formation service to do it for you.

Additionally, a formation service can help your business migrate to a better business structure such as a limited liability company (LLC). With an LLC, owners are granted personal liability protection against business-related liabilities. Additionally, come tax season, you’ll be able to claim a host of business expenses and tax write-offs, significantly reducing your tax liability.

Outsourcing tech-related projects is a sound practice to reduce costs and improve business efficiency. Additionally, tools such as a unified e-commerce platform help businesses come to speed with current customer expectations and manage key business tasks much easier and faster than ever before.

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